Terms & Conditions

The website and products available through it are operated/marketed by:
ST Enterprises
Hosur Krishnagiri District,
Tamil Nadu – 635126, India.
GSTIN: 33BDIPT1550J1ZG
For customer-support contact details, please refer to our Contact Us page.

By using this website or placing an order, you confirm that:
You are legally capable of entering into a binding transaction under applicable law.
The information you provide to us is accurate and complete.
You will use the website only for lawful purposes.
If you are purchasing a product on behalf of another person, you confirm that you have the authority to do so.

THANZAA products are cosmetic products intended for external use.
We make reasonable efforts to ensure that product descriptions, photographs, ingredient information,
packaging information and other product details displayed on the website are accurate.
However:
Product packaging may occasionally differ slightly from website photographs.
Colours and appearance may vary depending on screen/device settings.
Product information may be updated from time to time.
The ingredient list printed on the actual product packaging should be treated as the latest reference.

Customers should follow the usage instructions provided on the product packaging and website.
THANZAA products should not be used for purposes other than those intended.
If you have known allergies, sensitive/reactive skin, a medical skin condition or are under professional
treatment, consult an appropriate healthcare professional before use.

Individual results may vary.
THANZAA does not guarantee a particular cosmetic result, improvement level or timeframe because
individual skin characteristics and responses differ.
Customer reviews, testimonials and photographs represent individual experiences and are not guarantees of
future results.

We reserve the right to:
Limit quantities available for purchase.
Discontinue products.
Modify product specifications or packaging.
Correct product information or pricing errors.
Restrict or cancel orders where necessary.
If an order is cancelled by us after payment has been received, the eligible amount will be refunded through
the applicable payment method, subject to applicable law and the relevant refund policy.

All product prices displayed on the website will be in Indian Rupees (INR) unless otherwise stated. The applicable taxes, shipping charges and other mandatory charges will be displayed at the appropriate stage of checkout. We reserve the right to change prices at any time.
However, price changes will not affect an order that has already been accepted and confirmed, except where required by law or in the event of an obvious pricing/system error.

Placing an order constitutes an offer by you to purchase the selected products.
An order is subject to acceptance and availability.
After placing an order, you should receive an order confirmation through the contact information provided by you.
We reserve the right to cancel an order in circumstances including:
Product unavailability.
Incorrect pricing or product information.
Suspected fraudulent activity.
 Incorrect or incomplete customer information.
Delivery restrictions.
Technical or payment-system errors.
Where applicable, amounts paid for a cancelled order will be refunded.

We may offer payment methods such as:
Credit/debit cards
UPI
Net banking
Wallets
Cash on Delivery, where available
Other payment methods enabled on the website
Payment processing may be handled by third-party payment service providers.
THANZAA does not store complete payment-card information unless specifically required and lawfully
permitted for a particular payment process.
Customers must provide accurate payment and billing information.

Orders will be shipped to serviceable locations within the applicable delivery network.
Estimated delivery times displayed at checkout or in order communications are estimates and may vary due to:
Location
Courier availability
Weather
Holidays
Operational disruptions
Force majeure events
Incorrect/incomplete address information
Customers are responsible for providing an accurate delivery address and contact details.
Once an order has been dispatched, tracking information may be provided where supported by the applicable
courier service.

If a package arrives damaged, tampered with or materially different from the order placed, please contact
THANZAA Customer Support as soon as reasonably possible.
We may request photographs, videos, order information or other reasonable evidence to investigate the issue.

Order cancellation may be permitted only before the order reaches the applicable fulfilment/dispatch stage.
Once an order has been processed or dispatched, cancellation may no longer be possible.
The applicable cancellation rules will be provided through our Cancellation & Refund Policy.

Returns, refunds and exchanges are governed by the separate Cancellation & Refund Policy published on this website.
Customers should review that policy before placing an order.
Nothing in these Terms is intended to remove or restrict any consumer right that cannot legally be excluded.

Promotional offers may be subject to additional terms.
Unless expressly stated otherwise:
Offers cannot be combined.
Promotional codes may have expiry dates.
Certain products may be excluded.
Offers may be limited to one use per customer/order.
THANZAA reserves the right to withdraw or modify an offer subject to applicable law.

All content on the THANZAA website, including:
THANZAA name
Logos
Product names
Product photographs
Graphics
Packaging designs
Written content
Videos
Website design
Artwork
Trademarks
is owned by or licensed to THANZAA/ST Enterprises or the applicable rights holder.
No content may be copied, reproduced, modified, distributed or commercially exploited without prior written
permission, except where permitted by applicable law.

If you submit a review, photograph, testimonial or other content to THANZAA, you confirm that:
You have the right to submit the content.
The content is not unlawful or misleading.
The content does not infringe another person's rights.
The content does not contain confidential information belonging to another person.
Where you provide appropriate permission, THANZAA may use submitted reviews or testimonials for legitimate brand and marketing purposes.

You must not use the website to:
Commit or facilitate unlawful activity.
Attempt unauthorised access.
Introduce malicious software.
Interfere with website security.
Scrape or systematically copy website content without permission.
Misuse promotional offers.
Impersonate another person.
Submit false or misleading information

The website may use third-party services including payment gateways, courier providers, analytics providers,
communication platforms and other technology services.
Use of those services may be subject to their respective terms and privacy policies.

We aim to keep the website available and functional, but we do not guarantee uninterrupted access. The website may occasionally be unavailable due to maintenance, technical problems, upgrades or circumstances beyond our reasonable control.

Information provided on this website is not medical advice. THANZAA does not diagnose, treat, cure or prevent diseases or medical conditions through its website or cosmetic products. For persistent or serious skin concerns, consult a qualified dermatologist or healthcare professional

To the maximum extent permitted by applicable law, THANZAA shall not be responsible for losses arising from:
Improper product use.
Failure to follow product instructions.
Use despite a known allergy or sensitivity.
Unauthorised alteration or misuse of products.
Incorrect information provided by the customer.
Events beyond our reasonable control.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

To the extent permitted by law, you agree to indemnify and hold harmless THANZAA/ST Enterprises from
claims, losses or expenses arising from your unlawful use of the website, violation of these Terms, or
infringement of another person's rights through content submitted by you.

THANZAA shall not be responsible for delays or failures caused by circumstances beyond reasonable control,
including natural disasters, severe weather, government restrictions, strikes, transportation disruption,
internet/network failures, epidemics, pandemics, war or other similar events.

We may update these Terms & Conditions from time to time.
The updated version will be published on this website with the revised effective/updated date. Your continued use of the website after an update constitutes acceptance of the updated Terms to the extent permitted by law.

These Terms shall be governed by the laws of India.
Subject to applicable consumer-protection laws and the jurisdiction of competent consumer forums/authorities, disputes shall be subject to the jurisdiction of the competent courts in Hosur, Tamil Nadu.

For questions regarding these Terms & Conditions, please contact us through the Contact Us page on the
THANZAA website