Privacy Policy

The website is operated/managed by:
ST Enterprises
No. 2/248, Annaisathya Nagar,
Mookandapalli, Hosur,
Krishnagiri District, Tamil Nadu – 635126, India.
GSTIN: 33BDIPT1550J1ZG
In this Privacy Policy, “THANZAA,” “we,” “us” or “our” refers to THANZAA/ST Enterprises, as applicable

Contact information

• Name
• Email address
• Mobile number

Delivery information

Billing address
Shipping address
City
State
PIN code

Order information

Products purchased
Order number
Order value
Order status
Transaction-related information

Communication information

Messages or enquiries submitted through contact forms
Customer-support communications
Feedback and reviews

Technical information

IP address
Browser type
Device information
Operating system
Website activity
Referring/exit pages
Cookies and similar technologies

We only seek information reasonably necessary for the relevant purpose.

We may use personal information to:

• Process and fulfil orders.
• Deliver products.
• Process payments.
• Provide order updates.
• Respond to customer enquiries.
• Provide customer support.
• Manage returns and refunds.
• Improve our website and services.
• Prevent fraud and misuse.
• Maintain website security.
• Comply with legal and regulatory obligations.
  
  Send marketing communications where permitted and where you have provided the required consent.

If you choose to receive promotional communications, we may send information about:
New products
Offers
Promotions
Brand updates
Educational skincare content

You may unsubscribe from marketing communications through the available unsubscribe mechanism or by
contacting us.

Transactional communications relating to orders or customer service may continue where reasonably
necessary to fulfil the transaction or provide requested services.

Our website may use cookies and similar technologies to:
Keep the website functioning.
Remember preferences.
Understand website usage.
Improve user experience.
Support analytics.
Support marketing/advertising activities where applicable.

You may be able to control cookies through your browser or device settings.

Disabling certain cookies may affect website functionality

Payments may be processed through third-party payment service providers.
THANZAA does not require you to provide complete card details directly to us through ordinary customersupport communications.
Please do not send passwords, card numbers, CVV numbers, OTPs or payment credentials to THANZAA
through email, WhatsApp or social media

We may share necessary information with trusted service providers where required to provide our services,
including:
Payment processors
Courier and logistics providers
Website/e-commerce service providers
IT and hosting providers
Customer-support providers
Analytics/service providers
Professional advisers
Government authorities or law-enforcement agencies where legally required
We do not intend to sell your personal information as a standalone commercial product.

Our website may integrate with third-party platforms and services.
Those third parties may process information under their own privacy policies and terms.
We recommend reviewing the privacy policies of third-party services you use through our website

We take reasonable technical and organisational measures designed to protect personal information from
unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purpose for which it was
collected, including order fulfilment, customer support, legal, accounting, tax, fraud-prevention and regulatory
requirements.
When information is no longer required, it may be deleted, anonymised or securely disposed of, subject to
applicable law.

Subject to applicable law and the relevant commencement provisions, you may have rights concerning your
personal data, including rights relating to:
Access to personal information.
Correction of inaccurate information.
Withdrawal of consent where processing is based on consent.
Erasure/deletion where legally applicable.
Grievance redressal.
Other rights provided under applicable data-protection law.
The DPDP Rules contemplate clear mechanisms for exercising rights and withdrawing consent.
Requests can be submitted using the contact details provided on our website.

Our website is not intentionally designed to collect personal information from children.
We do not knowingly request personal information from children in circumstances where such collection is
prohibited by applicable law.

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of third-party websites.
Please review the privacy policy of any external website you visit

We may update this Privacy Policy from time to time.
The updated policy will be published on this website with a revised Last Updated date.

For privacy-related questions, requests or complaints, please contact THANZAA using the contact information
published on our Contact Us page.