Orders may be eligible for cancellation before they are processed or dispatched. Customers are encouraged to contact us as soon as possible if they wish to cancel an order.
Once an order has been processed or shipped, cancellation may no longer be possible.
Please contact our customer support team as soon as possible after placing your order to request cancellation.
Once an order has been dispatched, cancellation may no longer be available.
Customers can contact the support team with their order details to request information about the refund process.
Approved refunds are processed according to the applicable payment method and refund procedure.
Products may be eligible for return subject to the applicable return conditions, product condition and approved return timeframe.
If a product arrives damaged, defective or different from the item ordered, please contact our customer support team with the order details and relevant photographs.
Refunds for eligible orders will be processed after the applicable request has been reviewed and approved. Processing times may depend on the original payment method.
A refund may not apply where a product does not meet the applicable return conditions or where a request falls outside the approved cancellation and refund policy.
For questions regarding cancellations, returns or refunds, please contact our customer support team and provide your order number and relevant details.
